Ordering Policy
Ordering Policy
- How to place my Order Online?
Ordering our Diesel and Heavy Duty Filters Online is quick and easy. Just look through our products and when you see something you like, just place the quantity you want in the box to the right of that product. When you have finished adding products on that page, click on the "add product to cart" button. If you would like to continue Shopping, click the "continue shopping" button. When you are finished with your shopping, click on the "Shipping Estimator" button and receive an estimate of shipping costs for the products you have selected. If everything is okay and you are ready to check out, click the "checkout" button to proceed to the sign in page. If you are a new customer, you will have the option to register with us before proceeding through checkout. This is a relatively straight forward process. By signing up with us you will have the opportunity for discounted shipping and sale prices from time to time.
- How will my order be shipped?
All orders shipped within the
- Can I track the status of my Order?
Yes. You can track your order. You should receive a confirmation letter after completing your purchase and a shipping confirmation letter with a tracking number when your order has been packed and labeled for pickup and delivery.
If you do not receive a confirmation email after 24 hours, it may be due to one of the follow circumstances:
- Your Payment and Billing details are being reviewed again by our staff
- Your item ordered is out of stock therefore is backordered
- Online Purchase was made during a holiday or during the weekend.
- Your email account settings are reading our emails as SPAM.
It is normal procedure for one of our Support Staff to contact you within 2 business days from date of order to inform you of any delays. If this has not been done please don't hesitate to email us at qfw@qfwnow.com
- Can I track the shipping status of my Order?
Yes. You will receive an "Order Shipped" Email when your order has been picked up or delivered to your chosen Shipping Carrier. All orders shipped will also have a tracking number included in the email for you to keep track of the shipment. Please note it may take up to 48 hours after shipment before tracking information appears.
- How can I be sure that my Order has been received?
After placing an order, you will receive an "Order Received" email notifying you that our order team has received your order. If you have not received the email, please contact us at
- What if an Item I've ordered is out of stock?
Although we make every effort to maintain supplies to satisfy our customers, occasionally we are out of certain items. If an item is temporarily out of stock we'll have it on order already. For orders that contain items not in stock, please allow 10 business days for your order to be shipped. Most out of stock items will be received by us within 5 business days and we may need a day or two to restock the items and get them shipped. For questions concerning out of stock items please email us at qfw@qfwnow.com.
- Can I change my order after it has been submitted?
You can change your order but only if it has not been packed and prepared for shipment or pickup. To change your order, please email us immediately at qfw@qfwnow.com. Please note that if you are paying by credit card and 24 hours has passed since you placed the order, you may be required to re-enter your credit card details.
- What if I want to cancel my order?
You may cancel your order but only if it has not been shipped or picked up. All cancelled orders will incur a 15% restocking fee. Your Credit/Debit card will NOT be refunded; ALL refunds will be by company check and sent to you by mail. To cancel your order, please contact our customer support team immediately via email at qfw@qfwnow.com.
- What are the Sales and Discounts Policy?
We will from time to time offer discounts on products or shipping for return customers. These offers will by sent via email.
- Who do I contact for Registration and Login Difficulties?
You can email us at qfw@qfwnow.com.
- Do I need an email address to make a purchase online?
Yes, a valid email address is another extra safeguard for identity verification. We will also be communicating with you via email to confirm purchase, payment and shipment. All our Special Exclusive Offers are also sent to you through email. Please be sure that your SPAM blockers will accept emails from qfw@qfwnow.com.
- Forgot your Password?
If you have forgotten your password, you can click on the "forgot password" link on the sign up/login page. Our staff cannot retrieve your password for you.
- Where can I modify my User Information?
When logging into your Account you will be able to modify Email Address, Password, Billing and Shipping & Handling Information.
- Contact Us
If we haven't answered your questions, click here to Contact Us